Encouraging your employees to feel invested, excited, and empowered is a critical component of any successful business, especially for an SMB. When you grant your team members access to the inner workings of your business, you give them a sense of ownership and belonging...
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Over the last few years, as digitalization has taken hold, we’ve seen some fundamental shifts in financial services for small businesses. Fintechs and neobanks have managed to chip away at the market share and transactional volume that traditional financial institutions once held on to unchallenged. Drawn to lower or zero fees, 24/7 transactions, and simpler, […]
Choosing the right customer relationship management (CRM) software is a hugely important decision for any business – particularly a small one. To stand out in today’s cutthroat competition, you need to constantly manage your relationships with your customers and improve your overall customer service. A CRM solution does all of that, and then some. However, […]
Working with SMBs is the best decision I ever made. In my role as director of Customer Success & Sales at vcita, I speak with SMBs on a daily basis and it never gets old...
