While acquiring new customers is important, it can be expensive and challenging. This is why client retention is crucial for small businesses to thrive...
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Continuous sales are important to any business. The key to making more of them is knowing when a potential customer might be ready to make a purchase...
Dealing with difficult clients is an inevitable part of running a business. Regardless of what services you provide, there will always be customers that demand more attention, working their way up the line of management until they reach you...
Choosing the right customer relationship management (CRM) software is a hugely important decision for any business – particularly a small one. To stand out in today’s cutthroat competition, you need to constantly manage your relationships with your customers and improve your overall customer service. A CRM solution does all of that, and then some. However, […]
You might think you know your customers, but do you really know what makes them tick? Can you say with confidence that you know what drives their buying decisions and makes them choose one company over another...
If you’re looking for a customer relationship management (CRM) software that’ll set your business up for success, but are getting baffled with common buzzwords used in the industry – we’ve got you covered. The sooner you learn the common CRM terms, the sooner you can start working your way through the jargon and coming up […]
Building your schedule takes time and effort, and no one knows better than small business owners that time is money! Which is why last-minute cancellations and no-shows not only waste valuable time but cost you money. Last minute cancellations and no-shows are certainly rude and annoying, but you might not realize how much they hinder […]
CRM has become a critical link to success in a lot of businesses. Yet, introducing it into your workflow is easier said than done. This is because modern iterations of this software have grown in scope, as well as complexity. Nowadays, a CRM does all sorts of things...
If you aspire to build a successful, stable, and future-proof business, it’s critical to connect with your clients and find out a bit about their needs, desires, and expectations. However, although this client-centric approach to business has been around for the last couple of years, the process of sharpening these relationships can be quite a […]