The vcita Blog

Over the last few years, as digitalization has taken hold, we’ve seen some fundamental shifts in financial services for small businesses. Fintechs and neobanks have managed to chip away at the market share and transactional volume that traditional financial institutions once held on to unchallenged.  Drawn to lower or zero fees, 24/7 transactions, and simpler, […]

Choosing the right customer relationship management (CRM) software is a hugely important decision for any business – particularly a small one. To stand out in today’s cutthroat competition, you need to constantly manage your relationships with your customers and improve your overall customer service.  A CRM solution does all of that, and then some.  However, […]

Working with SMBs is the best decision I ever made. In my role as director of Customer Success & Sales at vcita, I speak with SMBs on a daily basis and it never gets old...

As a small business owner, you’re always looking for ways to improve the customer experience. After all, happy customers lead to repeat business and referrals, which are essential to growing your business...

As an agency leader, thinking creatively about new ways to diversify your revenue streams beyond your core services is vital. Through diversifying revenue streams, your agency can reduce its dependence on any single source of revenue and better weather economic downturns...