Picture this: you’re in a session with a client and your phone rings. What do you do? If you answer, you interrupt the work, causing your client’s experience to suffer. If you don’t answer, you risk losing the client or lead, and your business growth suffers. Seems like a lose-lose situation.

Each year, small businesses pay a high cost for missed calls. Many callers whose calls aren’t answered won’t call back, so when we say “missed calls result in missed opportunities”, we mean it. Lost bookings, frustrated clients, and voicemails you never get to all add up to stunt your business success and impact your bottom line, but not anymore!

Now imagine the same scenario as before, but this time, instead of worrying about what to do, you can continue your session with your client because vcita’s new AI Receptionist takes the call for you, 24/7.

It’s time to meet your new AI Receptionist, connected to your vcita account, that ensures you never miss an opportunity, and much more than that. Read on to find out how it works!

Your new AI Receptionist

vcita’s AI Receptionist, powered by PickMyCall, is a virtual assistant that answers your calls around the clock and talks to callers like a real person. It has the ability to respond to inquiries about your services, hours of operation, location, pricing, and so much more, in addition to scheduling appointments and summarizing the calls for you.

The AI Receptionist is integrated into your account, so it knows all your business’ data, providing much-needed information to callers, and smarter decision making for you as the business owner. The best part is that there’s no training required. Your AI Receptionist is ready to get to work right from the first call.

Here’s a deeper dive into the AI Receptionist’s full capabilities:

    • Answers calls 24/7: Never sick or tired, it’s always on and available whenever you can’t answer a call.
    • Real and human-like: Understands conversational dialogue and responds in a natural-sounding way. If a client says “get my nails done”, for example, it will understand that the service the client needs will be a manicure/pedicure.
    • Qualifies leads and captures information: Summarizes and records the call and updates it in your vcita CRM. Get the caller’s name, phone/email, what they’re looking for, their intent/sentiment of the business, and any special notes. The app also highlights new leads (unknown callers) for faster follow up where it matters most.
    • Assists with booking: If your caller is interested in an appointment, the AI Receptionist sends a quick calendar link to callers so they can easily schedule appointments, keeping your calendar full.
    • Connected to your business data: The integration of the AI Receptionist with vcita means it knows your services, hours, location, pricing, and much more that can help provide accurate information to callers without the need for training it.
    • Stores everything in vcita: The AI Receptionist stores conversation summaries, notes, and caller information within the vcita account, notifying you of all activity and helping you follow up and increase lead conversion.

Is vcita’s AI Receptionist worth it?

Based on the loss of revenue caused by missing calls, and the fact that callers will likely not push to pursue a business that doesn’t respond the first time, we’d say our new AI Receptionist is well worth the investment, especially considering it costs less than many alternative solutions.

Firstly, you’ll never lose a lead to voicemail again. The AI Receptionist answers, logs, and turns every call into an opportunity. Not only do you get an influx of opportunities, but you also get peace of mind (without having to worry about every missed call).

Our AI Receptionist also frees up your (and your team’s) time from phone calls and follow ups, getting you to focus on your business and the clients you’re serving. Also, by handling inquiries like “where are you located?” or “will you be open this Friday?”, it saves unnecessary interruptions to your day answering basic questions.

One of the stronger benefits to small businesses is often overlooked, but valuable nonetheless. By implementing our AI Receptionist you make your business look bigger and more professional, similar to your larger competitors. You get the “team” feel, without having to hire (or even train) new employees. This “growing team” capability also scales with you as your business grows. Whether it’s 5 or 50 calls a day, your AI Receptionist won’t burn out or need a break.

Finally, the AI Receptionist assists with understanding your clients’ needs. After calls, you can review tags and transcripts to see the top reasons people call and optimize your services, pricing pages, FAQs, and more accordingly.

The future is now: vcita’s AI Receptionist for the win!

Whether you’re a lawyer, fitness coach, beauty salon owner, or any other small business, vcita’s AI Receptionist, powered by PickMyCall, is the perfect companion to transform missed calls into gained opportunities. 

Your clients shouldn’t hit a dead end and your business shouldn’t suffer just because you’re busy doing what you do best. Let our AI Receptionist handle calls when you can’t, capture every lead, and book more appointments, no matter the time of day.

Try it out with a 14-day free trial or find out more about our AI Receptionist here.