How fast should I respond to client messages?

Set a clear SLA up front—e.g., within one business day for email/portal messages and within four business hours for urgent issues. Use autoresponders to acknowledge receipt and share next steps.

What’s the best channel for day-to-day communication?

Choose one primary channel (email or client portal) and keep decisions there. Use calls for complex topics, then summarize decisions in writing to keep a verifiable record.

How do I prevent scope creep?

Define scope and a revision policy in your contract, track changes, and require written approval for new requests with clear impact on timeline and price.

How often should I send status updates?

For most projects, a weekly update works well. Include: what’s done, what’s next, risks/blockers, and what you need from the client.

How do I ask for feedback without derailing the schedule?

Provide a short feedback checklist, set a response window (e.g., 48–72 hours), and share a clear revision policy so comments stay focused and actionable.

Should I share my phone number with clients?

If you do, use a business line with defined hours and voicemail that points clients back to your primary channel for non-urgent items.

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