How do I cut down on no-shows?

Use deposits and automated reminders—confirmation at booking, a reminder 24–48 hours before, and one the morning of—with a reschedule link so clients can move appointments themselves.

Should I allow same-day booking?

Only with a plan. Keep an emergency slot or run a waitlist. If travel is heavy, block same-day online and take true emergencies by phone at a premium.

Do I need exact appointment times or arrival windows?

Most home services do better with arrival windows—it sets expectations and protects you when jobs run long.

What’s a fair reschedule policy?

24 hours is common. Post it on the booking page and in all messages. Inside the window, keep the deposit and apply it consistently.

How do I handle travel time?

Add buffers and group jobs by zone. If reports show long drives, tighten zones or assign specific crew days to busy areas.

Can my crew see everything on their phones?

Yes—when your system supports mobile access. With vcita, bookings, notes, and client details live in one place and sync to the mobile app.

What if most of my customers don’t like online booking?

Offer both options. Keep a phone line, but point voicemail and texts to a 'Book Now' link—many clients will switch once they see the speed.

We’re still on paper. Is switching worth it?

Yes—going digital reduces admin time and errors and speeds up client experience. Start with one service, then roll out the rest.

How do I tie scheduling to payments and client records?

Use one system that connects booking, CRM, and payments so you don’t copy-paste data or chase invoices in separate apps.

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- WHY VCITA
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