VCITA JOBS

Tel Aviv, IL

Customer Support Specialist - WiseStamp Product

Tel Aviv, IL

Description

WiseStamp’s customer base has grown significantly over the last 12 months alone and the Support team holds a crucial role in assisting our individual and enterprise customers, new and current. To the customer, we are the face of WiseStamp. To the company, we are an advocate for the customer



Full Description

Founded in 2010, vcita set out to change the way people turn their passions into business. Today, as a market leader in the small and medium sized business management space, the company has grown to a team of over 100 but remains focused on the original goal. Tailored specifically for service providers, our software continues to redefine the way they interact with their clients — by driving more opportunities from the web, mobile, email, and social with an ease of use designed for the average person.

vcita acquired WiseStamp back in July 2019. WiseStamp is a tool for email signature management designed for individuals, SMBs, and Enterprise businesses. With over 250K users from all sizes, WiseStamp has been rapidly growing since joining the vcita family. 

Our teams are based out of two of the world’s most active cities in the technology space, Bellevue, Washington and Tel-Aviv, Israel.

Check out the product here: https://www.wisestamp.com !



Responsibilities

  • Learn the ins-and-outs of WiseStamp and become a product expert
  • Communicate with WiseStamp users, sharing your knowledge and expertise
  • Troubleshoot and guide users to properly utilize our tool
  • Closely collaborate with the Sales team, acting as WiseStamp’s technical expert during demos with potential customers 
  • Optimize and build out our internal and external knowledge bases
  • Keep track of customer expectations and recurring issues in order to drive constant improvement
  • Work closely with teams across the company to help navigate updates and enhancements
  • Suggest improvements for operational processes and workflows to upgrade the customer experience and the department’s efficiency


Requirements

  • Working days: Monday - Friday. US time zone!
  • Superb communicator - you enjoy talking to customers and are able to convey instructions and ideas in a clear manner for all types of audience
  • Tech savvy - passionate about understanding technical systems and creative technical problem solving with strong technical skills
  • Loves to write - you have excellent writing skills and you enjoy creating user-friendly content for a wide range of audiences
  • Independent - you thrive working autonomously and don’t need much oversight to get things done
  • Big minded - you think on your feet and you are constantly looking for ways to improve your and the team’s performance
  • Experience with Microsoft products such as Active Directory, Exchange, Outlook, PowerShell and experience supporting those products. As well as knowledge of Google domain setup and administration
  • Significant advantage: familiarity with HTML
  • Extra Credit: Experience using Zendesk, JIRA, Trello, and Confluence

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