We’re looking for a Product Support Specialist to join us!
For a global team of customer obsessed support professionals we are looking for an enthusiast and tech savvy champion who will join our efforts of amazing our customer base. We’re aiming higher and higher and are looking for the right professional to join us.
vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from.
With vcita, you can track and perform all your daily tasks, from the "first hello" to the last invoice:
Charge and collect payments, invite clients to book you online, create branded invoices and quotes, send SMS appointment reminders - all in a few simple clicks, from one single app.
vcita includes an online CRM to manage all client communications together with online scheduling, online payments, email & SMS campaigns, lead generating website widgets, and everything a small business needs to drive more business and provide great client service.
Our teams are based out of Tel-Aviv, Israel & Bellevue, Washington.
About the Team
Our Team of Product Support Specialists is small but mighty. To the customer we are the face of vcita. To the company, we are the advocates for the customer. We’re often the first to know what’s working and what isn’t. We use that knowledge to help guide the growth and evolution of all the vcita services.
Who you are:
Extra Credit: Experience learning and administrating new software and more specifically using Zendesk, JIRA, AirCall, HubSpot, confluence, QuickBooks, MixPanel, FullStory, Pendo, Google Analytics, Looker and basic HTML skills
vcita offers competitive pay with 100% coverage for employee’s health insurance premiums (medical, dental, vision, life & disability) and 50% for dependents. 401k plan with matching contribution and stock options. We have a generous PTO policy, paid holidays and family leave. Paid parking or Commute reimbursement. Free gym at the building site. When we work from the office we have a fully stocked kitchen with snacks and drinks as well as a team snacks and drinks are provided daily and there are weekly catered lunches where we all eat together.
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