vCita Jobs

Product Support Specialist -TLV

vCita Jobs

Tel Aviv, IL | Full-time

Description

We’re looking for a Product Support Specialist to join us!

Full Description

Founded in 2010, vCita set out to change the way people turn their passions into a business. Today, as a market leader in the small and medium-sized business management space, the company has grown to a team of over 80 but remains focused on the original goal. Tailored specifically for service providers, our software continues to redefine the way they interact with their clients — by driving more opportunities from the web, mobile, email, and social with ease of use designed for the average person.

Our teams are based out of two of the world’s most active cities in the technology space, Bellevue, Washington and Tel-Aviv, Israel.

Our Tel Aviv support team holds a crucial role for our European and US east coast customers. We are front-line support. To the customer, we are the face of vCita. To the company, we are an advocate for the customer.



Responsibilities

  • Learn the ins-and-outs of vCita and the services that are offered
  • Talk and chat with vCita users, sharing your knowledge and expertise
  • Troubleshoot and guide users to fully utilize all the services we offer
  • Learn vCita’s clients and their expectations in order to drive constant improvement in the support team’s results
  • Work closely with teams across vCita to help navigate improvements
  • Optimize and build out our internal and external knowledge bases
  • Work with our EU and US clients (work hours of 10/11-19/20)
  • Alternate Sunday/Friday shifts (week of Sunday-Thursday followed a week of Monday-Friday)


Requirements

  • Great technical orientation and strong technical skills
  • A passion for communicating with clients and a drive for success
  • Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management
  • A strong sense of ownership
  • A service-oriented, can-do attitude
  • Extra Credit: Experience using Zendesk, Intercom, JIRA & HTML
  • Big advantage: Native French or equivalent 
  • Even bigger advantage: Tech support experience in SaaS companies & working with SMBs


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