vCita Jobs

Customer Success Manager

vCita Jobs

Bellevue, US | Full-time

Description

We are looking for an experienced CSM to join our Customer Success team and lead our clients onboardings, product implementations, and renewals.

Full Description

Founded in 2010, vCita set out to change the way people turn their passions into a business. Today, as a market leader in the small and medium-sized business management space, the company has grown to a team of over 80 but remains focused on the original goal. Tailored specifically for service providers, our software continues to redefine the way they interact with their clients — by driving more opportunities from the web, mobile, email, and social with ease of use designed for the average person.

Our teams are based out of two of the world’s most active cities in the technology space, Bellevue, Washington and Tel-Aviv, Israel.

Responsibilities

  • Set the groundwork for our clients successful journey by taking part in the post-sales engagement process, including performing onboardings, product implementations, and renewals.
  • Monitor, measure, and map the clients activity.
  • Drive usage and adoption of our product, using data and best practices.
  • Provide exceptional customer experience using proactive communication.
  • Maintain great technical knowledge of the vCita product and guide our clients through the most relevant features and functionalities for their specific business needs.
  • Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management.
  • Provide continuous feedback and new features requests to our product and marketing teams in Tel-Aviv.

Requirements

  • Experience as a CSM in the SaaS industry with a focus on the micro/small business market
  • A good understanding of customer success metrics and KPIs
  • A passion for communicating with clients and a drive for success.
  • Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management.
  • Strong technical skills.
  • A strong sense of ownership.
  • A service-oriented, can-do attitude: you are able to stay enthusiastic and work on the go- forward strategy.
  • Extra Credit: Experience using Intercom, Looker, Zendesk, JIRA, HTML, and various CRM systems.

Benefits

vCita offers competitive pay with 100% coverage for employee’s health insurance premiums (medical, dental, vision, life & disability). 401k plan with matching contribution. Generous PTO policy and paid holidays. Paid parking or Commute reimbursement. A free gym at the building site. Snacks and drinks are provided daily and there are weekly catered lunches where we all eat together.

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