As a ZenDesk Guide Specialist at vcita, you will be responsible for creating, organising, and maintaining our ZenDesk Guide knowledge base for seamless multi-brand implementation. You will work closely with cross-functional teams, including Partners, Product, Marketing, Customer Success, and Sales, to ensure that our knowledge base is comprehensive, accurate, and up-to-date, helping our customers and partners find the information they need quickly and easily.
vcita was founded with the vision that small business owners deserve better and more fulfilling workdays. We develop smart, cloud-based solutions that help solopreneurs and small teams manage their entire business from a single app. Our solution turns time-consuming tasks like scheduling, payment collection and marketing into simple, one-click operations. vcita manages the entire customer life-cycle, from the first "hello" to the final invoice, empowering small business owners to enjoy their work while we do the heavy lifting.
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