Customer Success Manager

vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from. 

With vcita, you can track and perform all your daily tasks, from the "first hello"​ to the last invoice:

We are a small but mighty client success team! To match the demand for vcita, we are seeking individuals that will fit our passionate, competitive, and collaborative team atmosphere. Creating inventive solutions for our clients is ingrained in our DNA. Our most successful CSM’s are curious about the client and the product’s capabilities. They are always thinking “outside of the box” for ways to complete our client’s journey. We have a strong team-based culture as well as training and development options to make sure you have what you need to be and do your best.

• Carry the excitement of our product through the post-sales engagement process into the renewal stage. 
• Maintain ongoing technical knowledge of the product
• Encourage and empower experts to achieve their business goals and objectives by leading online consultations calls and one-on-one onboardings
• Specialize in a vertical in which you will handle upwards of 40 new clients per month to ensure clients “run their business on vcita”
• Identify upsell and growth opportunities
• Understand and assess customer requirements, level of adoption, and risk in renewing their subscription
• Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management
• Proactively reach out to clients for subscription cancellations and collection of late payments
• Provide continuous feedback and new features requests to our product and marketing teams in Tel-Aviv

• 1-3 years of experience as a CSM, Technical Sales, or Support in the SaaS industry with a focus on the SMB market
• Knowledge of client workflows that are vertical-specific like “Light Health”, “Finance”, and/or “Coaching/Consulting”
• A strong curiosity around all things technical. You love finding solutions where they might not seem obvious
• A tenacious sense of ownership and self-awareness with a positive attitude, empathy, and high energy
• Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management
• Ability to take initiative and adapt to evolving go forward strategies
• Appreciation for “dad jokes”
• Extra Credit: Experience using Hubspot, Looker, Zendesk, JIRA, HTML, and various CRM systems.
• Extra Credit: Can speak conversationally in more than one language.