▸ Messaging Channels:
In today’s market, small and medium-sized businesses (SMBs) are expected to provide high-quality customer service on multiple communication channels. However, managing these channels can create fragmentation in customer communication and make it challenging for SMBs to manage customer inquiries efficiently. vcita addresses this challenge by providing SMBs with a central inbox for email and SMS messages, which offers a chat-like experience. All customer conversations are managed directly from within the CRM and offer a comprehensive view of all client engagements, including messages, bookings, payments, and documents. Partners can integrate additional communication channels and chat applications into vcita’s central inbox, allowing users to enjoy a unified and comprehensive messaging experience.
Curious about how to integrate messaging channels? Learn more about this process in our developer hub
▸ Payment Processing:
A simple and reliable payment collection process is the foundation of every successful small business. Payment processing services have become an essential part of every small business’s tech stack, and vcita supports several payment processing services, including Paypal (and Venmo in the US), Square, Stripe, and vcita’s native payment processing services. Partners can connect any third-party processing service and enable SMBs to process payments and benefit from fully integrated payment collection features such as online invoicing, deposits, automated billing, and more.
▸ Third-Party Applications Available through SSO:
vcita enables partners to connect any third-party application and provide users with a seamless integrated experience. Apps can be discovered, installed or purchased from different touchpoints within the user journey:
» Contextual integration point: apps can be made available to users through a contextual recommendation.
» Main menu: partners may choose to embed applications into the platform’s main menu. In this case, the partner will choose the menu category to list the app under and provide the label name for the app.
» App market: users can also discover apps via the platform’s app market.
» Apps can be made available through any of these options or a combination of them.
Curious about integrating third-party applications with vcita? Learn more in our developer hub